Shipping & returns information
At Marcell Co, we understand the importance of a seamless shopping experience, from browsing our woman apparel to receiving your order. Our shipping and returns policy is designed to be straightforward and customer-friendly. Explore the details below to learn more about our shipping options, return policy, and what to do in case of any issues with your order.
Frequently asked questions
Here are answers to some of the most common questions about shipping and returns at Marcell Co. We want to ensure you have all the information you need for a confident and enjoyable shopping experience.
What shipping options do you offer customers, and how do you determine shipping costs?
We offer USPS Standard or Express shipping. Enjoy free shipping on orders over $40! For orders under $40, shipping costs start at $7.99.
What should a customer do if they receive a damaged item or the wrong order?
If you receive a damaged item or the wrong order, please contact us via email at lanotda@gmail.com. We will get back to you within 2 hours to resolve the issue.
Could you describe your return policy, including the timeframe for returns and the condition of items for eligibility?
We do not offer returns. Store credit is available. Exchanges are available if the item is shipped back within 2 days of receipt.
How does the in-store pickup process work for online orders, and when can customers pick up their orders?
To pick up your online order in-store, schedule your pickup time and wait for confirmation. Once confirmed, you can pick up your order at your scheduled time.
Need more help?
If you have any other questions or need further assistance regarding shipping and returns, feel free to reach out to us. We're here to help!